U.S. Green Building Council customer service rep, 15 minutes into the process of annoyingly having me spell things out so she can fill out the online form with which I am reporting a server application issue, even though I've told her 17 times that I just need to be directed to their Web site support folks because the problem is an ASP coding issue: Okay, so what is the fax number...
Me: Look, can't I just send a screencap of the error message via e-mail to the technical support staff or something?
Her: Sure, you can send a screencap via e-mail. OR I can just help you now.
Me: ...
Her: Well, what's it going to be? Do you want to send a screencap via e-mail or do you want me to help you?
Me: Um...I want you to help me, I guess?
(We fill out the rest of the form. It takes at least another five minutes as I read aloud a series of extremely long numeric access codes, which she has to repeat and verify, even though I know the entire exercise is pointless.)
Her, after pressing the submit key: Okay, so. Um. Well, what I'm going to do is take a screencap of this error message and e-mail it to the technical support staff...
(To her credit, at least she apologized.)
1 comment:
Oh my gosh! I would have ripped all of my hair out. I can stand stuff like that!!!!
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